The respect of your private life is of the utmost importance for Tefnox, who is responsible for this website.
This Privacy Policy aims to lay out:
The way your personal information is collected and processed. “Personal information” means any information that could identify you, such as your name, your mailing address, your email address, your location and your IP address;
your rights regarding your personal information;
who is responsible for the processing of the collected and processed information;
to whom the information is transmitted;
if applicable, the website’s policy regarding cookies.
This Privacy Policy complement the Terms and Conditions that you may find at the following address: https://tefnox.com/terms-and-conditions/
1. COLLECTION OF PERSONAL INFORMATION
We collect the following personal information:
• First name
• Last Name
• Mailing address
• Postal code
• Email address
• Phone and/or fax number
• Credit card number
The personal information we collect is collected through the collection methods described in the following section.
2. FORMS AND METHODS OF COLLECTION
Your personal information is collected through the following methods:
• Website registration form
• Order form
We use the collected data for the following purposes:
• Order tracking
• Special offers
• Statistics
• Contact
• Managing the website
3. INTERACTIVITY
Your personal information is also collected through the interactivity between you and the website. This personal information is collected through the following methods:
• Correspondence
• Information for promotional offers
We use the personal information thus collected for the following purposes:
• Statistics
• Contact
• Website management
4. COOKIES AND LOG FILES
We collect information through log files and cookies. These allow us to process statistics and information on traffic on the Website, to ease navigation and improve your experience for your comfort.
a) Cookies used by the Website
The cookie files used on the Website are the following:
• IP address
• Operating system
• Pages visited and queries
• Day and time of connection
The use of such files allows us to achieve the following purposes:
Improvement of the service and personalized welcome
Personalized consumption profiles
• Order tracking
• Statistical surveys
b) Objection to the use of cookies and log files by the Website
You have the right to object to the recording of these cookies and log files by configuring your web browser.
Once you have deactivated cookies and log files, you may continue your use of the Website. However, any malfunction resulting from this deactivation may not be considered of our making.
5. SHARING PERSONAL INFORMATION
The personal information collected by the Website is not transmitted to any third party and is processed only by us.
6. STORAGE PERIOD OF PERSONAL INFORMATION
The controller will keep in its computer systems, in reasonable security conditions, the entirety of the personal information collected for the following duration: 1 year.
7. HOSTING OF PERSONAL INFORMATION
Our website is hosted by: volthost.net:
Personal information we collect and process is transferred to the following countries: USA and UK.
8. RIGHT OF ACCESS, OF RECTIFICATION AND OF REMOVAL
You have the right to consult, update, modify or request the removal of information about you by following the procedure described hereinafter:
If you have a personal account, you may request its removal by following the procedure described hereinafter:
The user must send an email to support@tefnox.com to remove his/her account from the website.
9. SECURITY
Personal information we collect is stored in a secured environment. People working for us are obligated to respect the confidentiality of your personal information.
To ensure the security of your personal information, we use the following methods:
• SSL (Security Sockets Layer) Protocol
• SET (Secure Electronic Transaction) Protocol
• Access management – person authorized
• Access management – person concerned
• Network surveillance software
• Automatic backup
• Digital certificate
• Username/password
• Firewalls
We are committed to maintaining a high degree of confidentiality by integrating the latest technological innovations that allow us to ensure the confidentiality of your transactions. Nevertheless, no mechanism can ensure a complete security and transmitting personal information on the Internet always entail a part of risk.
10. CHANGES TO OUR PRIVACY POLICY
Our Privacy Policy may be viewed at all times at the following address: https://tefnox.com/privacy/
We reserve the right to modify our Privacy Policy in order to guarantee its compliance with the applicable law.
You are therefore invited to regularly consult our Privacy Policy to be informed of the latest changes.
11. ACCEPTANCE OF OUR PRIVACY POLICY
By using our Website, you certify that you have read and understood this Privacy Policy and accept its conditions, more specifically conditions relating to the collection and processing of personal information, and the use of cookies.
12. APPLICABLE LAW
We are committed to respect the legislative provisions as specified in:
Personal information Protection and Electronic Documents Act, SC 2000, c 5; and/or
Act Respecting the Protection of Personal information in the Private Sector, CQLR cP-39.1.